1. Definitions
“REVAWAKE”, “we”, “us” or “our” means REVAWAKE LTD, a company registered in England and Wales with Company No. 17093849 and registered office at Unit 82A James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE.
“Website” means https://www.revawake.co/.
“Buyer”, “customer” or “you” means the person purchasing goods from this Website.
“Goods” means the physical accessories and related products offered for sale on this Website.
“Contract” means the contract formed when we accept an order placed by you on the Website.
“Writing” includes electronic mail and any comparable means of communication.
REVAWAKE LTD is the sole seller and merchant of record for all products sold on this Website. This Website is not a marketplace and does not process payments on behalf of third-party sellers.
Any reference in these Conditions to any provision of a statute shall be construed as a reference to that provision as amended, re-enacted or extended at the relevant time. The headings in these Conditions are for convenience only and shall not affect their interpretation.
2. Basis of the Contract
2.1 The Website provides a place for the sale of Goods between REVAWAKE and the Buyer.
2.2 Any information made available on the Website in connection with the supply of Goods, including photographs, drawings, data about dimensions, weight, appearance, performance or operating costs, are not binding and are for information purposes only. In entering into the Contract, the Buyer acknowledges that he/she/it does not rely on and waives any claim based on any such representations or information so provided.
2.3 While we endeavour to provide an accurate description of the Goods, we do not warrant that such description is accurate, current or free from error. In the event that the Goods you receive are fundamentally different from the Goods as described on the Website, Clause 7 of these Conditions shall apply.
2.4 Any typographical, clerical or other error or omission in any quotation, invoice or other document or information issued or published by REVAWAKE on the Website shall be subject to correction without any liability on our part.
3. Orders and Specifications
3.1 You may purchase Goods by placing and completing the order form on the Website and shall be responsible for ensuring the accuracy of the order. All orders shall be subject to our acceptance in our sole discretion and each order accepted shall constitute a separate Contract and shall be deemed to be irrevocable and unconditional upon transmission through the Website. We shall be entitled (but not obliged) to process such order without further consent from you. Nevertheless, you may request to cancel or amend the order, which we shall endeavour (but are not obliged) to give effect to on a commercially reasonable effort basis.
3.2 Order acceptance and the Contract will only be concluded upon our issuing a confirmation of dispatch of the Goods to you. For the avoidance of doubt, we shall be entitled to refuse or cancel any order without giving any reasons prior to issuing confirmation of dispatch. We may require you to furnish us with contact and other verification information, including but not limited to address and contact numbers, prior to issuing a confirmation of dispatch.
3.3 No concluded Contract may be modified or cancelled by you except with our prior written consent and on terms that you shall indemnify us in full against all losses (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred by us as a result of the modification or cancellation.
4. Price
4.1 The price of the Goods shall be the price stated on the Website at the time when you place and complete the order form. The price includes any applicable sales tax, service tax, value added tax or similar tax which you shall be liable to pay, but it excludes the delivery fee.
4.2 In the event that Goods have been mispriced on the Website, we reserve the right to terminate the Contract, in which case you will be notified of such cancellation by email. We shall have such right to terminate the Contract notwithstanding that the Goods have been dispatched or are in transit or that payment has been charged to you.
5. Terms of Payment
5.1 We accept Visa, Mastercard and other payment methods displayed at checkout. Payments are processed securely by Stripe. We do not store your full card details. All payments are made to REVAWAKE LTD as the seller and merchant of record.
5.2 When you place an order on the Website, actual payment shall only be charged upon our acceptance of your order and the formation of a Contract.
5.3 Please note that additional charges may be incurred if you are using a non-UK bank issued credit or debit card due to foreign exchange rates.
5.4 You may not claim against us for any failure, disruption or error in connection with your chosen payment method. We reserve the right at any time to modify or discontinue, temporarily or permanently, any payment method without notice to you or giving any reason.
5.5 If you fail to make any payment pursuant to the terms of the payment method elected, or the payment is cancelled for any reason whatsoever, then without prejudice to any other right or remedy available to us, we shall be entitled to:
5.5.1 cancel the Contract or suspend delivery of the Goods until payment is made in full; and/or
5.5.2 charge you interest on the amount unpaid at the rate of one per cent (1.0%) per month until payment in full is made (a part of a month being treated as a full month for the purpose of calculating interest).
5.6 All refunds shall be made via the original payment method and to the person who made the payment. We offer no guarantee of any nature for the timeliness of refunds reaching your account. The processing of payment may take time and is subject to the payment provider’s internal processing timeline. All costs associated with the refund process imposed by the processing bank and/or payment provider shall be borne by us. All refunds are conditional upon our acceptance of a valid return of the Goods. We reserve the right to modify the mechanism of processing refunds at any time without notice.
6. Delivery
6.1 Orders will be delivered to the shipping address provided by you at checkout. You are responsible for providing accurate delivery information and for any import duties, taxes, or customs clearance charges unless otherwise stated.
6.2 REVAWAKE LTD is a UK-registered company. Some products may be fulfilled from overseas warehouses or logistics partners. Delivery times vary by destination.
6.3 Any dates quoted for delivery of the Goods are approximate only and delays may occur. Time of delivery is not of the essence. We shall not be liable for any delay in delivery or performance, howsoever caused.
6.4 If we fail to deliver the Goods in accordance with the Contract or within a reasonable time, you may, by written notice to us, require performance within a further specified period, which shall be no less than 14 days. If we fail to perform within that period, you shall be entitled to terminate the Contract and claim a refund of payment in respect of the undelivered Goods.
6.5 Where the Goods have been delivered to you after you have obtained a refund pursuant to Clause 6.4 above, you shall immediately notify us of such delivery. Title to the Goods shall not pass to you; you shall hold the Goods as our fiduciary agent and bailee, keep them separate from your own goods, and deliver them up to us upon demand. In the event of non-compliance, we reserve the right to take legal action to recover the Goods and to claim damages and all related costs (including legal fees).
6.6 If you fail to take delivery of the Goods (otherwise than by reason of any cause beyond your reasonable control or our fault), then without prejudice to any other right or remedy available to us, we may:
6.6.1 sell the Goods at the best price readily obtainable and — after deducting all reasonable storage and selling expenses — account to you for any excess over the Contract price (provided payment has been cleared in full), or charge you for any shortfall below the Contract price; or
6.6.2 terminate the Contract and claim damages.
6.7 Tracking and Proof of Delivery. Upon shipment, we shall provide you with a tracking number (if available) and may rely on the carrier’s tracking records, delivery scan, signature record, or equivalent confirmation as conclusive evidence of delivery. The provision of a tracking number is for your reference only. Depending on carrier processing and system updates, you may receive the Goods prior to receiving or being able to access the tracking number. Such timing shall not affect the validity of delivery, risk transfer, or our reliance on the carrier’s delivery confirmation as conclusive proof of delivery.
6.8 Risk and Title. Risk of loss or damage to the Goods shall pass to you upon delivery to the carrier. Title to the Goods shall not pass to you until we have received full and cleared payment for all sums due under the Contract.
6.9 Partial Deliveries. We may deliver the Goods in separate instalments, each constituting a separate contract. Delay in or non-delivery of any instalment shall not entitle you to cancel any other instalment.
6.10 Delivery Restrictions and Compliance. We reserve the right to refuse, suspend, or cancel delivery to any destination where delivery is restricted or prohibited by law, customs regulations, sanctions, or logistical constraints, or where accurate delivery information is not provided by you.
6.11 Force Majeure. We shall not be liable for any delay or failure in delivery or performance due to events beyond our reasonable control, including but not limited to acts of God, natural disasters, epidemics or pandemics, war, terrorism, labour disputes, governmental actions, port closures, carrier or network disruptions, or any other force majeure event. In such cases, the delivery timeline shall be extended for a period equal to the duration of the event, or we may cancel the affected order(s) without liability.
6.12 Inspection and Notice of Issues. You shall promptly inspect the Goods upon receipt. Any visible damage, shortage, or mis-delivery must be notified to us within 48 hours of delivery, together with reasonable supporting evidence (e.g., photos, packaging labels). Failure to provide timely notice may prejudice your claim and our ability to assist with carrier claims.
7. Return & Refund Policy
8. Risk of and Property in the Goods
8.1 Risk of damage to or loss of the Goods shall pass to you at the time of delivery; or if you fail to take delivery of the Goods, at the time when we have tendered delivery of the Goods.
8.2 Notwithstanding delivery and passing of the risk in the Goods or any other provision of these Conditions, the property in the Goods shall not pass to you until we have received in cash or payment in full of the price of the Goods and all other goods agreed to be sold by us to you for which payment is then due.
8.3 Until such time as the property in the Goods passes to you, you shall hold the Goods as our fiduciary agent and bailee and shall keep the Goods separate from your own goods.
8.4 You agree to immediately notify us of any matter from time to time affecting our title to the Goods and shall provide us with any information relating to the Goods as we may require from time to time.
8.5 Until such time as the property in the Goods passes to you (and provided the Goods are still in existence and have not been resold), we shall be entitled at any time to demand you deliver up the Goods to us, and in the event of non-compliance, we reserve our right to take legal action for the delivery of the Goods and to seek damages and all other costs, including but not limited to legal fees.
8.6 You shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Goods which remain our property, but if you do so, all moneys owing by you to us shall (without prejudice to any other right or remedy) forthwith become due and payable.
8.7 If the provisions in this Clause 8 are not effective according to the law of the country in which the Goods are located, the legal concept closest in nature to retention of title in that country shall be deemed to apply mutatis mutandis to give effect to the underlying intent expressed in this clause, and you shall take all steps necessary to give effect to the same.
8.8 You shall indemnify us against all losses, damages, costs, expenses and legal fees incurred by us in connection with the assertion and enforcement of our rights under this clause.
9. Termination
9.1 You may terminate the Contract before we dispatch the Goods, by written notice to us through our Contact Us page at https://www.revawake.co/contact/. If the Goods have already been dispatched, you may not terminate the Contract but may only return the Goods in accordance with Clause 7 of these Conditions.
9.2 Without prejudice to any other right of termination elsewhere in these Conditions, we may stop any Goods in transit, suspend further delivery to you and/or terminate the Contract with immediate effect by notice to you on or at any time after the occurrence of any of the following events:
9.2.1 The Goods under the Contract being unavailable for any reason; and/or
9.2.2 The Goods under the Contract having been mispriced on the Website.
10. Warranties and Remedies
10.1 Save for as expressly provided in these Conditions, all other warranty conditions or terms, including those implied by statute or common law, are excluded to the fullest extent permitted by law.
10.2 Subject to this Clause 10, we warrant that the Goods will correspond with their specification at the time of delivery, and agree to remedy any non-conformity therein for a period of 12 months commencing from the date on which the Goods are delivered or deemed to be delivered (“Warranty Period”). Where you are dealing as a consumer, we further give to you such implied warranties as cannot be excluded by law.
10.3 Our above warranty concerning the Goods is given subject to the following conditions:
10.3.1 No condition is made or to be implied nor is any warranty given or to be implied as to the life or wear of the Goods supplied or that they will be suitable for any particular purpose or use under any specific conditions, notwithstanding that such purpose or conditions may be known or made known to us.
10.3.2 Any description given of the Goods is given by way of identification only and the use of such description shall not constitute a sale by description.
10.3.3 We bind ourselves only to deliver Goods in accordance with the general description under which they were sold. We do not give any warranty as to the quality, state, condition or fitness of the Goods beyond the express warranty in Clause 10.2.
10.3.4 We shall be under no liability for the following measures and actions taken by you or third parties and the consequences thereof: improper remedy of defects, alteration of the Goods without our prior agreement, addition and insertion of parts, in particular of spare parts which do not come from us.
10.3.5 We shall be under no liability in respect of any defect arising from unsuitable or improper use, defective installation or commissioning by you or third parties, fair wear and tear, wilful damage, negligence, abnormal working conditions, defective or negligent handling, improper maintenance, excessive load, unsuitable operating materials and replacement materials, poor work, unsuitable foundation, chemical, electro-technical/electronic or electric influences, failure to follow our instructions (whether oral or in writing), misuse or alteration or repair of the Goods without our approval.
10.3.6 We are not liable for any loss, damage or liability of any kind suffered by any third party directly or indirectly caused by repairs or remedial work carried out without our prior written approval, and you shall indemnify us against each loss, liability and cost arising out of such claims.
10.3.7 We shall be under no liability under the above warranty (or any other warranty, condition or guarantee) if the total price for the Goods has not been paid in cleared funds by the due date for payment.
10.3.8 We shall be under no liability whatsoever in respect of any defect in the Goods arising after the expiry of the Warranty Period.
10.4 Where there is any defect in the quality or condition of the Goods, or where the Goods fail to correspond with specification, you may apply to return the defective and/or damaged Goods to us in exchange for a replacement or a refund in accordance with our Return Policy and Clause 7 of these Conditions.
10.5 As an alternative to returning faulty or damaged Goods in exchange for refund or replacement under Clause 7, you may request a repair of such Goods. We are entitled to accept or reject such request at our own discretion. Such request shall be irrevocable upon our acceptance, and the non-conforming Goods (or part thereof) will be repaired as originally ordered. You may not later elect for a return under Clause 7 once we have accepted such request.
10.6 Where the Goods have not been repaired within a reasonable time, despite a written warning from you, you shall be entitled to a reduction of the price in proportion to the reduced value of the Goods, provided that under no circumstance shall such reduction exceed 15% of the price of the affected Goods. In lieu of repair, we may, at our sole discretion, grant such a reduction to you. Upon a repair or price reduction being made as aforesaid, you shall have no further claim against us.
10.7 When we have provided replacement Goods or given you a refund, the non-conforming Goods (or parts thereof) shall become our property.
11. Liability
11.1 In no event shall we be liable for loss of profit or goodwill, loss of production or revenue, or any type of special, indirect or consequential loss whatsoever (including loss or damage suffered by you as a result of an action brought by a third party) even if such loss were reasonably foreseeable or if we had been advised of the possibility of incurring the same.
11.2 The remedies set out in Clause 10 are your sole and exclusive remedies for non-conformity of or defects in the Goods, and our liability for the same shall be limited in the manner specified in Clause 10.
11.3 Notwithstanding any other provision of these Conditions, our maximum cumulative liability to you or to any other party for all losses under, arising out of or relating to the sale of Goods under each Contract, shall not exceed the sums that you paid to us under such Contract.
11.4 If a number of events give rise substantially to the same loss, they shall be regarded as giving rise to only one claim under these Conditions.
11.5 No action shall be brought against us later than 12 months after the date you became aware of the circumstances giving rise to a claim or the date when you ought reasonably to have become aware, and in any event, no later than 12 months after the end of the Warranty Period.
12. General
12.1 We shall not be liable for non-performance, error, interruption or delay in the performance of our obligations under these Conditions (or any part thereof) or for any inaccuracy, unreliability or unsuitability of the Website’s contents if this is due, in whole or in part, directly or indirectly, to an event or failure which is beyond our reasonable control.
12.2 Any notice required or permitted to be given by either party to the other under these Conditions shall be in writing addressed, if to us, to our registered office or principal place of business, and if to you, to the address or email address provided in your order.
12.3 Unless the context otherwise requires, any term or expression which is defined in or given a particular meaning by the provisions of International Commercial Terms published by the International Chamber of Commerce shall have the same meaning in these Conditions, but if there is any conflict between the provisions of Incoterms and these Conditions, the latter shall prevail.
12.4 No waiver by us of any breach of the Contract shall be considered as a waiver of any subsequent breach of the same or any other provision. Further, our failure to enforce these Conditions shall not constitute a waiver of these terms, and such failure shall not affect our right later to enforce these Conditions.
12.5 If any provision of these Conditions is held by any competent authority to be illegal, invalid or unenforceable in whole or in part, the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected thereby.
12.6 No person who is not a party to the Contract (including any employee, officer, agent, representative or sub-contractor of either party) shall have any right to enforce any terms of the Contract which expressly or by implication confers a benefit on that person without the express prior agreement in writing of the parties.
12.7 These Terms and any contract between you and REVAWAKE LTD are governed by the laws of England and Wales.
12.8 We shall be entitled to commence court legal proceedings for the purposes of protecting our intellectual property rights and confidential information or for a breach or non-performance by means of injunctive or other equitable relief.
12.9 We may, through the Website or by such other method of notification as we may designate, vary these Conditions. Such variation shall take effect on the date we specify through the above means. If you continue to use the Website after such a date, you are deemed to have accepted such variation. If you do not accept the variation, you must stop accessing or using the Website and terminate these Terms and Conditions of Sale.
12.10 Any typographical, clerical or other error or omission in any acceptance, invoice or other document on our part shall be subject to correction without any liability on our part.
12.11 In the event that these Conditions are executed or translated in any language other than English (“Foreign Language Version”), the English language version of these Conditions shall govern and shall take precedence over the Foreign Language Version.
12.12 These Conditions shall constitute the entire agreement between you and us relating to the subject matter hereof and supersede and replace in full all prior understandings, communications and agreements with respect to the subject matter hereof.
12.13 We reserve the right to delegate or subcontract the performance of any of our functions in connection with the performance of our obligations under these Conditions and reserve the right to use any service providers, subcontractors and/or agents on such terms as we deem appropriate.