Return & Refund Policy

1. General

Nothing in this policy affects your statutory rights. For eligible online purchases by consumers in the UK, you may have the right to cancel your order within 14 days after receiving the Goods, unless an exemption applies, such as customised or personalised items, sealed hygiene-sensitive items once opened, or goods that are not suitable for return due to their nature.

Thank you for choosing our products and services. We offer physical goods. By placing an order, you confirm that you have read, understood, and agreed to this policy.

2. Non-Returnable / Non-Refundable (Physical Goods)

The following items are FINAL SALE and not eligible for return/refund, with reasons provided:

  1. Customized / personalized items (e.g., engraved crystals, tailor-made bottles).
    1. Reason: Made specifically to personal requests and cannot be resold.
  2. Natural characteristics of crystals/stones (cracks, inclusions, growth lines, pits).
    1. Reason: These are natural “fingerprints” of genuine stones, not defects. We strive to present them clearly in product descriptions and images.
  3. Sale / clearance / promotional items.
    1. Reason: Already offered at significant discount, hence final sale.
  4. Requests based solely on subjective reasons (“not suitable,” “did not work for me,” etc.).
    1. Reason: Beaded bracelet vary in individual experience; no guaranteed outcome.

3. Eligible for Return / Refund (Physical Goods)

Return/refund or exchange may be accepted only for unused items in resellable condition if any of the below applies:

  1. Fulfillment error: wrong model/style received.
  2. Transit damage: report within 48 hours of delivery with clear photo/video evidence.
  3. Material information mismatch: item materially differs from the listing description or agreed specs (size/color), excluding natural characteristics.

4. Return / Exchange Procedure

  1. Request: contact support with order number, issue description, and evidence (photos/videos/documents).
  2. Authorization: unauthorized returns will be refused.
  3. Shipping back (goods): follow our instructions and return all items/accessories/freebies/packaging. For non-seller-fault returns, postage is borne by the customer.
  4. Inspection & processing: once verified, refunds (to the original payment method) or exchanges will be processed within 5 business days.
  5. Fees & taxes: original shipping, import duties and customs fees are generally non-refundable; where the seller is at fault, reasonable return postage will be covered.

5. Cross-Border & Customs

For cross-border orders, any duties/taxes and customs clearance obligations lie with the recipient per local laws. Delays/returns/extra fees arising from refusal, incomplete address, unpaid duties, or clearance issues are not grounds for refund.

6. Risk & Disclaimers

  1. Product nature: Beaded bracelet are for lifestyle and relaxation purposes; no specific outcomes are guaranteed.
  2. Color & individuality: minor color/texture variations may occur due to photography, display settings, and natural material differences.

7. Contact & Dispute Resolution

Please contact us first for any issue. We aim to resolve matters amicably and reserve the right to propose the final reasonable solution if needed.

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